Refund Policy

Refunds & Returns

Oh no…it seems there's something wrong with my order, what do I do?

In the unlikely event that you find something wrong, please contact us and explain the issue. We'll do our best to resolve it to your satisfaction.

Can I cancel my order?

Once you've checked out, your order will begin our automated production process. As we're manufacturing something just for you, we're really sorry but it's not possible to cancel your order once your order has started to be printed.

I've noticed a mistake can I change my order?

Please check your design carefully before you finish. We offer fantastic prices by automating our entire process. So the first set of human eyes proof-reading your design will be your own when you open the box. We don't want you to be sad. So please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you've ordered, then we're sorry that we won't be able to rectify it.

In the unlikely event that an item doesn’t meet our published specification, a refund may only be given at the sole discretion of the Cider Direct management team. Please refer to our Terms & Conditions.

Cider Direct is a service provided by Superior Creative Services Ltd and The Promotion Warehouse Ltd on behalf of Heineken UK. Prices shown are for printing and online design, excluding VAT and delivery if applicable

Cider Direct

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